What's the difference between user experience design and customer experience design? Although the phrasing is similar, there's a real gap between the two concepts. User experience typically focuses on product-specific ease-of-use, ergonomics, and ethnography — participative observation of the product-in-use. Customer experience design is broader. It encompasses the full customer experience spectrum.
- What was your experience in those two steps? Was it easy to outline your requirements for said need?
- Did you find anything in your search that guided your thinking or helped you realize your decision criteria?
- Did you come across anything that made it quicker or easier to access a solution?
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