Tag Archives: customer experience innovation

Creativity for Customer Experience Improvement

Open your mind to new ideas for improving customer experience. It’s a fast-paced highly competitive world, so continual improvement — and occasional breakthroughs — are imperatives for consistently delivering superior customer experience.

Every person has creative capability. “There’s this common perception among managers that some people are creative, and most aren’t. That’s just not true,” says Teresa Amabile, head of Entrepreneurial Management at Harvard Business School. “As a leader, you don’t want to ghettoize creativity; you want everyone in your organization producing novel and useful ideas, including your financial people. The fact is, almost all of the research in this field shows that anyone with normal intelligence is capable of doing some degree of creative work.”

Fool around with the vast Continue reading